Meet The Staff

Rebecca Kieffner

Rebecca founded MedPro Services in 2002 with the primary goal of helping physicians increase their revenue. After a successful tenure as an in-house Orthopaedics Billing Administrator, Rebecca was encouraged by one of the Orthopaedic providers in the group to apply her experience and knowledge of Orthopaedic billing and A/R management to struggling practices across the country. With over 30 years of experience in healthcare, Rebecca is considered a leader in her field. Rebecca, being attentive to detail and extremely diligent, leads her staff and clients to success with a hands-on, personalized approach to the daily medical billing operations. Rebecca and her staff stay current on the ever changing world of Medical Billing by continuing their education on all the latest rules and regulations to ensure every possible dollar is collected for her clients. While not working on making her clients successful, Rebecca enjoys skiing in the Rockies, scuba diving in the Caribbean and spending summer months on her boat at Lake Monroe with her husband of 32 years whom she met while attending Indiana State University.

Scott Kieffner
Vice President of Operations

A graduate of Indiana State University with a BA in Communication, Scott is focused on maintaining an open dialogue with prospective as well as current clients to ensure that MedPro Services always exceeds expectations. With over 30+ years in sales and sales management, Scott helps facilitate administrative responsibilities such as Marketing and Business Development. Because Scott is an active business member of the community he is committed to transforming our business with the help of knowledgeable business contacts who have been instrumental in the success of our company. As the VP of Operations, he is responsible for working closely with management to ensure appropriate efforts are devoted to identifying and resolving issues in a timely manner. In his spare time Scott enjoys playing the drums, boating with family and friends and traveling.

Julie Swando
Claims Representative/Orthopedic Surgery Coder

Julie began working in the health care field in 1998, and joined MedPro Services in 2007.  She received her bachelor’s degree from Central Michigan University and her master’s degree from Indiana University. She is responsible for A/R follow up on two of MedPro Services’ largest Orthopaedic clients.  Julie has extensive knowledge about how to maximize reimbursement on surgical claims while maintaining compliance with medical billing guidelines. She codes all of the Orthopaedic surgeries billed by MedPro. In her spare time, she volunteers at the local animal shelter. She also enjoys reading, watching movies and TV, traveling, eating good food and spending time with her husband and their pets.

Mary Kozlovic-Adams
Claims Representative

Mary has over 25 years experience in the Medical billing and claims processing industry.  She began her career as a medical processor before moving into medical billing. She has extensive experience in Cardiology, Podiatry, Otolaryngology and Orthopaedic billing.  She strives to increase her client’s revenue with an exceptional percentage rate in accounts receivable.  While not working for MedPro Services she enjoys time with her family and boating.

Megan Messmer
Claims Representative

Megan earned her bachelor’s degree from Indiana University in 2012 and shortly thereafter joined the MedPro Services Team.  She first started out as a valuable member of the data entry department and eventually gained enough experience to work as a claims representative.  Megan is not only an expert in medical billing and coding, but is also passionate about working with her clients and providing them with the utmost care possible.  In her spare time, she enjoys reading, writing, crafting, and spending time with her family.

Chasen Kieffner
Claims Representative

Chasen joined MedPro Services in 2014 and serves as the claim representative for one of the longest standing clients. Not only has Chasen been successful in achieving a 98% collection ratio for his client, he also assists in the collections of unpaid and denied claims from our other multi-specialty clients. Chasen is an expert in his field and utilizes his knowledge to launch insurance claim appeals with successful results. Chasen attended the University of Southern Indiana and has experience in managing projects and facilitating company objectives. Chasen enjoys playing sports, watching movies, and spending time with his family.

Chris Miller
Data Entry

Chris is responsible for accurate and timely data entry for several of MedPro Services’ clients. Chris joined the team in 2016 after being recruited due to her education and career background. She has over 20 years of experience in the banking and mortgage industry. Because of Chris’ attention to detail and tenacious personality she is a valued asset to the MedPro Services team. Chris has extensive knowledge regarding coding and billing with a wide variety of specialties including Orthopaedics, Physical and Occupational Therapy, General Surgery and much more. Chris attended St. Mary of the Woods College majoring in Business Administration. She enjoys spending time with her husband, children and grandchildren, and cooking, traveling, and decorating.

Maria Douglas
Operations Assistant

Maria is responsible for supporting MedPro Services’ team members in day to day operations. Her main objective is to facilitate what is needed for team members to succeed and increase their client’s revenue. She also works closely with Rebecca on business development. Maria joined MedPro Services in 2016 bringing to the team over 20 years of operations, customer service, management and marketing experience. She attended Indiana University majoring in Social Work. Maria is a member of Tri Kappa philanthropic organization, has been married for over 18 years and has 3 children.